The organization must engage in all those activities (procedures) in order to  management of non-conforming products.

“Quality can not be” an ‘addition’ to the final product / service ….. …. but must be built continuously during the process of production / distribution … ”

The procedure must indicate the method of keeping in check the product / service does not comply and determine who will be the award of the assignment to its management by implementing one of the following actions:

corrective actions aimed at the elimination of non-compliance

product management in derogation (written agreement with the client)

take specific actions in the event that the product does not comply within the client.

As a result of the corrective action taken before the product will be put on the market following a qualification process to ensure conformity of the product and the manager responsible for the processes that gave rise to the non-compliance, should ensure that they are applied without delays, actions corrective essential to remove the non-compliance highlighted and their origins.

For the sake of clarification we must remember that it is IMPOSSIBLE to correct non-compliance that are to occur during the provision of a service to the customer.

Records shall be maintained (see section 4.2.4) the nature of the non-compliance and any subsequent action taken, including any concessions obtained.

“Quality is compliance with the requirements”

L'autore: Gianluca Gaggioli

Gianluca Gaggioli: coniugato, con tre figli tutti nati a breve distanza, non si sa come trovi anche il tempo di "dilettarsi" sulle tematiche di qualità e management. Experienced Board Member with a demonstrated history of working in the railroad manufacture industry, railway applications, behaviour of materials and components. Skilled in ISO 9001 14001 45001 15085-2 CL.1 19001 COCS 30 Trenitalia P096 Trenord, Management, Continuous Improvement, EN UNI ISO Standards, Behavior-based safety (BBS). Sales/Commercial experience in the railroad manufacture industry "Order backlog approximately 4,000,000÷6,000,000 million euro in orders / projects (Products / Services)" for the period 2018-2020. Advisor for the main manufacturers of railway vehicles, trains and metro subway; da Giugno 2011 Editor in Chief di Organizzazione Qualità. .

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