Quality as a reduction of the variables.
Entropy: Life and organizations.
The product / process / service / life is a stream of moments that feeds all the way back, all this in order to bring to orientate towards the “satisfaction” whether the organization of the customer or of our own existence.
This address will only be given in order to lead the organization or our essence improvement.
When it comes to organization, such as the planning of life, should not be understood as an abstract concept, it must be understood Men / Women involved in a multitude of processes that are tied wind and retie, ……. but to what end … …..?
These processes once started will not be identified as something monolithic, but in a continuous movement “panta rei” (1), these improvements will be the result of analysis based on objective factors whenever possible.
Most will be kept under control variables, and measure their results, the more sensitive it will be to achieve positive transformations.
Quality at a glance, even in our existence, is a reduction of entropy which tends to occur in any system / organization / life, an “efficient causality” (2), although in contradiction with the same entropy, which tends to cancel , in uniform, any form of diversity and order, contrasting attitude to the increase in diversity that is observed in the systems or organizations.
“It seems impossible to explain the quality of organization and order of the systems, but starting by the laws of entropy.” (3)
The nature of complex systems and their organizations, as well as life itself, is opposed to “inexplicably” the law of entropy, if well observed, this last thought, gives us hope, at the end of the “Different Incomprehensible Order” ( 4) will prevail.
(1) Heraclitus (Ephesus approx. 520 – ca.460 BC) Filsofo
(2) Luigi Fantappié (Viterbo, September 15, 1901 – Viterbo, July 28, 1956) mathematical
(3) Albert Szent-Györgyi de Nagyrápolt (Budapest, September 16, 1893 – Woods Hole, October 22, 1986) scientist, Nobel Prize
(4) Gianluca Gaggioli myself
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