The organization must engage in all those activities (procedures) in order to  management of non-conforming products.

“Quality can not be” an ‘addition’ to the final product / service ….. …. but must be built continuously during the process of production / distribution … ”

The procedure must indicate the method of keeping in check the product / service does not comply and determine who will be the award of the assignment to its management by implementing one of the following actions:

corrective actions aimed at the elimination of non-compliance

product management in derogation (written agreement with the client)

take specific actions in the event that the product does not comply within the client.

As a result of the corrective action taken before the product will be put on the market following a qualification process to ensure conformity of the product and the manager responsible for the processes that gave rise to the non-compliance, should ensure that they are applied without delays, actions corrective essential to remove the non-compliance highlighted and their origins.

For the sake of clarification we must remember that it is IMPOSSIBLE to correct non-compliance that are to occur during the provision of a service to the customer.

Records shall be maintained (see section 4.2.4) the nature of the non-compliance and any subsequent action taken, including any concessions obtained.

“Quality is compliance with the requirements”

The Quality Assurance is focused towards a consolidation of

Satisfaction stretching as called for in the policy

quality to increase, providing evidence that the requirements in

specifications in order have been met.  Continua a leggere »

photo credit: roland

Queste due tipologie di intervento rientrano in quanto contemplato al punto 8.5 della norma “Miglioramento”

Ogni organizzazione deve Continua a leggere »

photo credit: NASA Goddard Photo and Video

di Roberto Denti*

Quando si parla di organizzazione e qualità ci si riferisce, il più delle volte, ad un sistema di tipo meccanicistico.

Vediamo cosa si intende con questo aggettivo, partendo dalla concezione newtoniana dell’astronomia.

Nei Principia Newton scrive: “Lo spazio assoluto, per sua natura senza relazione ad alcunché di esterno, rimane sempre uguale e immobile” … “Il tempo assoluto, vero, matematico, in sé e per sua natura senza relazione ad alcunché di esterno, scorre uniformemente”.

Il mondo newtoniano è quindi formato da particelle materiali, piccoli oggetti solidi Continua a leggere »

photo credit: Mario A. Torres

E’ interessante trovare nei sistemi Qualità un indicazione al Trascendente rivolgendo

Continua a leggere »